FAQs

Welcome to the Model Baby Fit FAQs page! We’ve compiled answers to the most frequently asked questions to help make your shopping experience as smooth as possible. If you still have any queries, feel free to reach out to our support team. We're always happy to help!

1. What age groups do you cater to?

At Model Baby Fit, we offer baby clothes for newborns all the way up to kids aged 14. Our collections are specially curated to ensure comfort, style, and the best fit for all age groups.

2. What types of clothing do you offer?

We specialize in a wide range of baby and kids' clothing, including:

Newborn Essentials: Bodysuits, rompers, swaddles, and more.
Everyday Wear: T-shirts, pants, dresses, and sets for toddlers to teens.
Outerwear: Jackets, hoodies, and cardigans for cooler weather.

3. Where are your clothes made?

Our clothes are designed with care and made from high-quality fabrics, ensuring they are gentle on your baby’s skin. We have our own manufacturing to maintain the highest standards of quality and safety.

4. How do I determine the right size for my child?

We provide a detailed size chart on each product page to help you choose the perfect fit for your child. If you’re unsure about sizing, feel free to contact us with your child’s measurements, and we’ll be happy to assist.

5. What payment methods do you accept?

We offer a variety of secure payment options, including:

Credit/Debit Cards (Visa, MasterCard)
Bank Transfer
Cash on Delivery (COD) – available all over Pakistan
Digital wallets like Easypaisa and JazzCash

6. Is my payment information secure?

Yes, your payment information is completely secure. We use advanced encryption technology and partner with trusted payment gateways to ensure that all transactions are safe and your data remains confidential.

7. How long does shipping take?

Standard Delivery: 3-5 business days for most locations within Pakistan.
Express Delivery: Available in major cities, with delivery in 1-2 business days.

Shipping times may vary depending on your location. You can track your order through the link provided in your confirmation email.

8. Do you offer international shipping?

Currently, we ship only within Pakistan, but we are working on expanding our services to international locations. Stay tuned for updates!

9. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer:

Returns: You can return any unworn and unwashed item within 14 days of delivery for a full refund or store credit.
Exchanges: If you need a different size or color, you can exchange the item within 14 days of purchase, subject to availability.

Please ensure that all returned or exchanged items are in their original condition with tags intact. Visit our [Returns & Exchanges page] for more details.

10. How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can use this link to check the status of your delivery at any time. You can also log in to your Model Baby Fit account and check the order status under "My Orders."

11. Do you offer any discounts or promotions?

Yes! We regularly offer discounts and special promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals. You can also check our website’s “Sale” section for ongoing promotions.

12. What should I do if I receive a defective or wrong item?

We sincerely apologize if you’ve received a defective or incorrect item. Please contact our customer service within 48 hours of receiving your order. We will arrange for a replacement or refund based on the issue.

13. Can I change or cancel my order after it’s been placed?

Once an order is placed, it is processed quickly to ensure timely delivery. However, if you wish to change or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request if the order has not yet been dispatched.

14. What fabrics do you use? Are your clothes safe for sensitive skin?

At Model Baby Fit, we prioritize your child’s comfort and safety. Our clothes are made from soft, breathable, and hypoallergenic materials such as organic cotton and other skin-friendly fabrics, ensuring they are safe even for babies with sensitive skin.

15. Do you offer gift wrapping?

Yes, we offer gift wrapping services for a small additional fee. Whether it's for a baby shower or a birthday, we can beautifully wrap your order and include a personalized note. Just select the "Gift Wrap" option at checkout.

16. How do I care for the clothes I purchase from Model Baby Fit?

Most of our baby clothes are machine washable. We recommend washing in cold water on a gentle cycle and avoiding harsh detergents to maintain the softness and longevity of the fabric. Always refer to the care instructions on the garment's label.

17. Is there a membership or loyalty program?

We are currently working on a loyalty program to reward our valued customers. Stay tuned for exciting perks like discounts, exclusive offers, and more as part of our loyalty rewards!

18. How do I contact customer service?

You can reach our customer service team via:

Phone: +92 3244663783
Contact Form: Available on our website’s "Contact Us" page.

Our team is available from 9 AM to 6 PM, Monday through Saturday, to assist you with any queries.

19. Do you have physical stores?

Yes we do have an stores. You can check our physical store location in Contact Us page.

20. Can I place bulk or wholesale orders?

Yes, we do offer bulk and wholesale ordering options. If you’re interested in placing a large order, please contact our sales team at +92 3244663783 for more information.

Still have questions? Reach out to us, and we'll be happy to help you with anything you need!